Working Through The Maze

Whilst only 56 call centers belong to the Call Center Association in the Philippines, there are 150+ call centers in operation ... and most are keen for extra business!

Each call center operates differently. Some have a minimum requirement of 100 seats per project, some will faciliate a single seat, and others are one-stop-shops delivering call center and BPO services.

Available options include:

	Dedicated seat in facility
	Payment "per hour" (minimums apply)
	Payment "'per call" (minimums apply)
	Automated Systems (e.g. surveys)

Planning For Success

Call Center establishment and management is a specialist area, one which requires...

• professional management
• utilization of the right technology, ideally with minimal or no capital outlay
• an ability to attract and retain staff with industry specific experience so that training costs are contained
• the flexibility to expand or contract according to demand
• continuity in case of disaster or commercial difficulty
• Competitve cost (not necessarily the lowest!)

These criteria MUST be addressed in every call center selection process!

Contact us for more information...

Our Role

We recognise that no one call center can address every need and therefore have partnered with various call centers who between them have over 900 available seats / spare capacity.

Where required, we also provide independent advisory services in the following areas:

	Identification of the right call center for your needs
	Integration with online and offline marketing programs
	Participation in staff recruitment panels
	Virtual management so that you can have a "visible" local presence